Videoslots review

Videoslots Casino has been around since 2011 and has grown into an online casino with one of the largest selections of slots among all the online casinos in the world. With more than 2,400 games in its vast library, a modern and lightning fast website and great customer service, there are not that many negative things to point out about Videoslots Casino.

Videoslots casino is synonymous with the gaming genre video slots to many players, and with a name like Videoslots Casino, they have a lot to live up to. They offer one of the largest selections of games in the entire world and despite the fact that most of the games at Videoslots Casino are video slots, their library includes other games as well. They offer games in all sorts of different genres, such as a live casino from NetEnt. With a brand as famous as Videoslots, you know this casino is to be trusted and delivers a quality experience. In addition to all the games, Videoslots Casino has also won a number of awards including a prize for Best New Casino in 2014, Best Gaming Experience 2015 and Best Casino 2015. Videoslots also offers a welcome bonus that is very easy to understand and helps new players get a boost when they begin playing.

The impressive gameplay experience at Videoslots

The massive Videoslots Casino selection can be overwhelming if you do not know in advance which games you prefer to play. You can sort the games in alphabetical order, reverse alphabetical order or by the popularity. Something that really enhances the gaming experience at Videoslots is the search bar that will let you quickly search for all the different games available at their casino. Once you have entered the name of your desired game or genre and clicked on the game you want, you will see a page with all the necessary information about the game and a link to start playing. For example, you get background information about the game as well as relevant information such as how many paylines the game has and instructions on how to play the game. You can even search by tags or themes to narrow down your search more effectively and find fun new slots you haven’t tried yet.

This allows you to learn everything you need to know about the game before you even start it. Once you choose your game, however, there is also the option to play two or four games at the same time. To do this, click on the symbol displaying two screens that appears at the top of the page next to the Videoslots logo. You simply click it and you will be able to play two games at once, or even four games at once if you are good at multi tasking. If you want to go back to just playing one game, simply click on the left of the two screens symbol. By being able to play several games at the same time, you can save time if you do not have much to spare. For example, you can play a high-volatility video slot on auto-play in the background while you play another game. However, you do not need to utilize this feature at all, it is entirely up to you.

Videoslots casino bonus and Videoslot freespins

The Videoslots welcome bonus consists of 100% up to €200 deposit bonus to use in the casino games as well as 11 free spins for the slots section. We are happy to see that Videoslots offers casino bonus even for players who prefer table games instead of slots, making the €200 deposit bonus a welcome addition to the promotions page. The Videoslots bonus is very easy to understand and has a relatively low wagering requirement. With that said, however, it is a bit ironic that an online casino that wants to be synonymous with slots online chooses not to offer more than 11 Videoslots free spins as a welcome bonus at their casino.

In some cases, there is also a 25% Videoslots cashback bonus offered to players. The cashback bonus returns 25% of all the money you have wagered in Videoslots in the past week. The more you wager, the more money you get back. The cashback money does not come with any wagering requirements or other fine print, but we are not certain that it is still available in all markets. To find out what terms and conditions apply in your country, please check the Videoslots promotions page.

The vast Videoslots game library

The range of games at Videoslots Casino is simply enormous. With well over 2000 games, of which the majority are video slots, the risk is very small that the people who visit the casino will not find at least a handful of games that they like.

For example, there are close to a hundred different video poker games to play and you can find dozens of different scratch cards. There are also many games listed under the category “other games” where you can find Texas Hold’em, keno, craps, bingo and much more. Among the jackpot games on Videoslots, you can play everything from fan favorites like Mega Fortune, Mega Moolah and Hall of Gods to less common jackpot games like Gong Xi Fa Cai and Divine Fortune.

Finally, there is the largest category, the one that the entire casino is named after – video slots! You can find new slots and old classic slot games from game developers like Thunderkick, Multislot, Betsoft, NetEnt, Microgaming, Yggdrasil and many others. Listing all the slot providers that are represented in Videoslot’s range of games would take a long time. Simply put, you have access to most of the world’s most popular slots at Videoslots. A few of these are Gonzo’s Quest, Starburst, Jack and the Beanstalk, Vikings go Berzerk, Book of Dead, Raging Rhino and thousands of others.

Videoslots live casino

Live casino games at Videoslots are delivered by NetEnt. They have chosen a very flexible way to present their live casino games in the library. When you click on the red tab named “live casino” at the top of the page, you will be transferred to NetEnt’s own live casino library where you can choose the game you want to play. This way, the menus at Videoslots is not cluttered with too many icons, settings and links.

The live casino at Videoslots Casino is fairly small and we would have liked for it to be a bit larger and include more types of games, but with a name like Videoslots, it is not expected that they will put too much emphasis on their live casino section.

Videoslots mobile casino

Videoslots mobile is always within reach directly through the mobile browser on your iPhone or Android devices. There is no need to download a Videoslots app to gain access to the casino. The range of games at the mobile casino is equally vast as the desktop version and you can play them no matter where you are. The vast majority of the features from the regular casino are also available at the mobile casino.

However, the search feature seems to be more limited and all the information about specific games is not as easy to access in the mobile casino, at least not to an untrained eye. However, you can still easily filter the lists and zero in on the games you want to play using the filter function where you can filter games with free spins, games with sticky wilds, games with 243 paylines and much more. Of course, you can also sort the games by the categories such as progressive jackpots, video slots, video poker and so on. It seems that you cannot play more than one game at a time at the mobile casino, so if you enjoy playing two or more games at the same time, you might want to stick to the desktop version.

The mobile casino is very easy to use and the site is fast with short load times. The menu system is advanced, yet simple. For example, you can display the game library, your deposits and withdrawals, show your bonuses and freespins, get in touch with customer service and get information about the bonuses that Videoslots offers – all in one place. Since all of this works so well, no Videoslots app is needed to get started on Videoslots mobile.

Videoslots customer service

The customer service at Videoslots Support is corteous and kind, although they do not always immediately have an answer to what conditions apply and may need a moment to double check. They usually apologize in the event of any delays. It is nice to know that they are trying hard to resolve your issues and they always check for the latest information. However, in the case of our review, it is quite possible that we came across a new employee who had not yet learned everything about Videoslots. In either case, Videoslots support and customer service is a pleasant experience.

Videoslots customer support is available via live chat, telephone and e-mail. They also display their street address. So if you are determined and a have lots of free time to spare, you might even be able to contact customer service by sending them a letter by mail. Customer service is available 24 hours a day, 7 days a week, you can get help no matter time of day.

They are available in other languages than English too, but you have to manually change the language from English to get customer service in the desired language at Videoslots.

The customer service is very polite and happy to help you with whatever questions you might have regarding promotions, payments, setting limits, questions about the casino itself or the services they offer. The fastest way to contact Videoslots customer service is through live chat, as it usually takes less than 30 seconds to get in touch with a customer service agent. Should you use e-mail, it will not take too long either, as the customer service is open around the clock. When you choose to contact customer service by phone, you will not make the call yourself, instead you fill in a form where you submit your personal information and describe your problem or state your question. Eventually, the customer service team will call you to offer assistance by phone. So overall, Videoslot support is generous and offers many different ways to reach them.

Secure Videoslots payment methods

Making deposits and withdrawals at Videoslots casino is a very pleasant experience. For example, you get to make one free withdrawal per day. If you want to make several withdrawals during the same day, however, a fee will be added. This is a good solution compared to many other online casinos which, for example, charge a fee of 2.5% of the withdrawal amount for each withdrawal or charge a fixed fee for each withdrawal. Offering one free withdrawal every day is a big step in the right direction.

The only thing that can be problematic with deposits and withdrawals at Videoslots is that your withdrawals must be made via the same payment method that you used for your initial deposit. This is not a problem if, for example, you use a credit card or bank transfer for your first withdrawal. But it can be disruptive if you use Skrill or Neteller, for example, as your withdrawals must go through the same methods. We would have liked to see more dynamic solutions for withdrawals.

The deposit methods listed at Videoslots Casino include credit cards, direct bank transfer, Neteller, Skrill, Trustly, Ecopayz, Flexespin, Neosurf, Paysafecard, UseMyServices, InstaDebit, Zimpler, Euteller, Sofort and Astropay Card to name a few. These methods are also used for withdrawals, which is a big plus, as many online casinos only manage withdrawals via credit and debit cards or bank transfer. Offering players the option to manage withdrawals using popular online payment services such as Skrill and Ecopayz is a very good thing.